Policies

Getting started 

Our team of professionals are dedicated to providing catering for all occasions. This guide provides a wide range of offerings to satisfy your palate and meet your budget. Don’t see what you need? Our team of culinary experts can create something unique just for you that will best suit your needs.  We also customize menus to meet vegetarian, vegan, and other dietary restrictions. 

We look forward to the opportunity to meet and work with you!

Please direct questions to your Catering Representative:

Eat local 

Eating items locally produced ensures freshness and supports our local economy. Whenever possible, we use produce grown within 200 miles of our café.

Staffing guidelines 

Our staff provides delivery and set-up 7:00 a.m. – 5 p.m. Monday - Friday. Events scheduled outside these hours will need to be coordinated with the Catering Representative in order to best plan for your event.

If your event requires wait staff, they will be assigned to your event for set-up and will remain on-site throughout to maintain food and beverages at a rate of $38 per server, per hour. Staff will also be responsible for the complete clean-up of your event.  Please discuss your specific needs with your Catering Representative.

Guarantees 

To professionally prepare for each event, we request that you guarantee the number of guests attending your event at least two business days prior to the event.  If no changes are confirmed, service will be provided and billed for the original number of guests. 

Late Orders 

We suggest that your catering arrangements be made as early as possible. However, we understand that some vents may not be confirmed with this much advance notice. In these instances, please contact us as soon as your event is confirmed so that we may begin planning for your event.

Cancellation policy 

We know that at times you may need to cancel an event with short notice.  Due to our advance preparation, complete cancellations within 48 hours will not incur any charges.  Cancellations within 24 hours will incur a charge of 50% of the total, and less than 24 hours may incur the full cost.  Your catering representative will be able to walk through any potential costs incurred at the time of the cancellation.

Linen and skirting 

For your convenience, we are also available to assist in the selection of linens, bar set up and floral arrangements.

If linen and skirting are required for your event, please speak with your Catering Representative. There may be an additional cost for linen and skirting depending on the type of linen that is chosen.

Dinnerware 

All catering buffet setups will be supplied with the appropriate disposable packaging, dinnerware, and cutlery at no additional charge. China, glasses, and stainless-steel flatware are available upon request for an additional cost. Specialty disposable dinnerware is also available for an additional charge. Please speak with your Catering Representative for selections

Alcohol Service

Consumption of alcohol is limited to designated areas only. No liquor is allowed outside the premises. At any time, our Tips certified servers will be allowed to ask for ID to validate age of a guest. We reserve the right to refuse service of alcoholic beverages to anyone and to ask anyone displaying inappropriate conduct to leave the premises. The charge for beverage service depends on the bar package selected. Further information about packages is available in the beverage section of the menu. Bartenders will be charged at cost, plus a bar setup fee will apply.

Miscellaneous 

For the safety and well-being of our clients and guests, food and beverages are not permitted to leave the premises of a catered event.

Last minute and quick service guide

If you're looking for something quick and simple try out drop-off/pick-up menu

Ordering procedures

All orders should be placed on line at the location's designated CaterTrax website.